Refund & Exchange Policy
Thank you for choosing Craftco Export. We strive to provide you with the best shopping experience. To ensure your satisfaction, we have outlined our return and exchange policy below. Please carefully review the terms and conditions.
Eligibility
1. The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
2. Return or Exchange Requests: Requests must be raised within 24 hours of delivery. Beyond this timeframe, we will not be able to accept return or exchange requests.
3. The following items are not eligible for return: a. Personalized or customized products.
4. Display images are clicked in a professional studio setup. Slight differences in color or appearance may occur in the actual product. For better understanding, customers can request detailed images or videos of the product prior to purchase.
Return Process
1. Contact our customer support team within 24 hours of delivery to initiate a return or exchange request.
2. Provide your original purchase information along with a detailed reason for the return or exchange.
3. Our customer support representative will guide you through the necessary steps, including providing a return authorization and instructions for packaging and shipping the item back to us.
Return Charges
1. Defects and Damage: If the item you received is defective or damaged, we will cover the return shipping costs. You will also be eligible for a full refund or replacement.
2. Non-Defective Returns: If you are returning an item for reasons other than defects or damage, you will be responsible for the return shipping costs. Additionally, a restocking fee may apply, which will be deducted from your refund amount.
Refund Process
1. Once we receive the returned item and confirm that it meets the eligibility criteria, we will proceed your refund process.
2. Once approved amount will be refunded to your original payment method within 7 working days.
Additional Information
1. We recommend that you carefully package the item to ensure it reaches us in its original condition. We are not responsible for any damage that occurs during the return shipping process.
2. It is advisable to use a traceable shipping method and retain proof of shipment for your records.
3. Any promotional items, freebies, or gifts received with the purchase must also be returned. Contact Information For any return-related inquiries or to initiate a return, please contact our customer support team: • Email: connect@craftcoexport.com / craftcoexports@gmail.com • WhatsApp: (+91-9266090186) For detailed instructions, please refer to our [Order Return Page]. We appreciate your understanding and value your satisfaction as our customer. Thank you for choosing Craftco Export.
Eligibility
1. The item must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
2. Return or Exchange Requests: Requests must be raised within 24 hours of delivery. Beyond this timeframe, we will not be able to accept return or exchange requests.
3. The following items are not eligible for return: a. Personalized or customized products.
4. Display images are clicked in a professional studio setup. Slight differences in color or appearance may occur in the actual product. For better understanding, customers can request detailed images or videos of the product prior to purchase.
Return Process
1. Contact our customer support team within 24 hours of delivery to initiate a return or exchange request.
2. Provide your original purchase information along with a detailed reason for the return or exchange.
3. Our customer support representative will guide you through the necessary steps, including providing a return authorization and instructions for packaging and shipping the item back to us.
Return Charges
1. Defects and Damage: If the item you received is defective or damaged, we will cover the return shipping costs. You will also be eligible for a full refund or replacement.
2. Non-Defective Returns: If you are returning an item for reasons other than defects or damage, you will be responsible for the return shipping costs. Additionally, a restocking fee may apply, which will be deducted from your refund amount.
Refund Process
1. Once we receive the returned item and confirm that it meets the eligibility criteria, we will proceed your refund process.
2. Once approved amount will be refunded to your original payment method within 7 working days.
Additional Information
1. We recommend that you carefully package the item to ensure it reaches us in its original condition. We are not responsible for any damage that occurs during the return shipping process.
2. It is advisable to use a traceable shipping method and retain proof of shipment for your records.
3. Any promotional items, freebies, or gifts received with the purchase must also be returned. Contact Information For any return-related inquiries or to initiate a return, please contact our customer support team: • Email: connect@craftcoexport.com / craftcoexports@gmail.com • WhatsApp: (+91-9266090186) For detailed instructions, please refer to our [Order Return Page]. We appreciate your understanding and value your satisfaction as our customer. Thank you for choosing Craftco Export.